Last modified: 4 December 2025
Local Sales Entities (please see LOCAL SALES ENTITIES AND APPLICABLE PRIVACY POLICIES below for further details of your Data Controller) (individually referred to as "Local Sales Entity" and collectively referred to as "Local Sales Entities", "we", "us", "our") offer a building-management and air-conditioning application and website (hereinafter the "MARUTTO Platform"). The MARUTTO Platform is designed to enhance and extend the functionality of air-conditioning and other products of Daikin Industries Ltd. and its subsidiaries by providing users with advanced management, monitoring, and control features through a digital platform. For avoidance of doubt, Local Sales Entities, Daikin Industries Ltd., and its subsidiaries are collectively referred to as Daikin Group.
We are sincerely committed to the protection of your Personal Data in all aspects, including its collection, use, disclosure, transfer, and any other forms of processing ("Process," "Processing" or "Processed") of your Personal Data. To uphold this commitment, we implement a comprehensive range of appropriate measures designed to safeguard your Personal Data. These measures ensure that all Personal Data collected from Data Subjects (hereinafter "User", "Customer", "you", "your") specifically through the MARUTTO Platform is handled and processed securely, confidentially, and in strict accordance with the applicable data protection laws of the jurisdictions to which we are subject (hereinafter "Applicable Data Protection Laws"). For the avoidance of doubt, the term "Personal Data" refers to any information that identifies or can be used to identify a living individual, or any equivalent term as defined under the Applicable Data Protection Laws.
This Privacy Policy consists of:
If you reside in one of the above countries, we encourage you to read the COUNTRY-SPECIFIC ADDENDUM, which is relevant to the country of your jurisdiction, as it contains important additional information about the Processing by us of Personal Data originating from or Processed in those countries. In the case of conflict between the terms of this Privacy Policy and the terms of the applicable Country Specific Addendum, such terms of the Country Specific Addendum shall prevail.
Unless otherwise defined herein, the capitalized terms shall have the same meaning as specified under the Applicable Data Protection Laws.
Please note that this Privacy Policy applies only to Processing activities related to the MARUTTO Platform. Your Personal Data may be Processed for other purposes outside the scope of this Privacy Policy, such as during sales or distribution activities. For those purposes, please refer to the separate privacy policies at the time of contracting with the relevant Local Sales Entities, if any.
| No. | Jurisdictions | Local Sales Entity |
|---|---|---|
| 1. | Australia | Daikin Australia Pty., Ltd. |
| 2. | Cambodia | Daikin Airconditioning (Cambodia) Co., Ltd. |
| 3. | Indonesia | PT Daikin Airconditioning Indonesia |
| 4. | Malaysia | Daikin Malaysia Sales & Service Sdn. Bhd. |
| 5. | New Zealand | Daikin Airconditioning New Zealand Ltd. |
| 6. | The Philippines | Daikin Airconditioning Philippines, Inc. |
| 7. | Singapore | Daikin Airconditioning (Singapore) Pte. Ltd. |
| 8. | Taiwan | HOTAI DEVELOPMENT CO., LTD. |
| 9. | Vietnam | Daikin Air Conditioning (Vietnam) Joint Stock Company |
| 10. | Thailand | Siam Daikin Sales Co., Ltd. |
In addition, please note that specific campaigns, promotions, programs, applications, or websites created by Local Sales Entities may be governed by their own additional privacy terms or policies, which may differ from this Privacy Policy. We encourage you to carefully read these additional terms or policies before participating in or utilizing these campaigns, promotions, programs, applications, or websites, as the Processing of your Personal Data in those circumstances will be governed by those additional privacy terms and/or policies, which may include different practices regarding the Processing of your Personal Data. In the case of conflict between the terms of this Privacy Policy and the terms of the specific campaigns, promotions, programs, applications, or websites created by Local Sales Entities, such terms of this Privacy Policy shall prevail if the conflicting matters relate to the MARUTTO Platform.
If there is a conflict between the English version of this Privacy Policy and any other language versions, the English version shall prevail.
Local Sales Entities are primarily subject to the Applicable Data Protection Laws that are in force in the countries where they are established. This processing may occur whether these entities are acting in the capacity of a Data Controller or a Data Processor.
We inform you that any Personal Data you submit through the MARUTTO Platform will be used for the purposes described below by the relevant Local Sales Entity located in the country where you reside, acting independently as a Data Controller, Data User, or any other similar designation as defined by the Applicable Data Protection Laws, meaning they are responsible for determining how and why your Personal Data is processed in accordance with those laws.
In certain cases, some affiliated companies or third parties may also act as Data Processors, meaning they Process Personal Data on behalf of Local Sales Entities. These Local Sales Entities are considered Data Controllers, as they determine the purposes and means of Processing Personal Data related to the MARUTTO Platform. Data Processors act only under the instructions of the Data Controllers and in accordance with Applicable Data Protection Laws. In all circumstances, we shall ensure that appropriate privacy measures, such as having data processing agreements, are in place.
Local Sales Entities Process your Personal Data provided through the MARUTTO Platform.
We can further Process your Personal Data only:
Depending on the specific purpose of each Processing activity, you may be asked to provide us with various types of Personal Data. This may include, but is not limited to, the following:
The exact types of Personal Data requested will vary based on the particular service or function you are accessing within the MARUTTO Platform.
Once collected, we use such Personal Data mentioned above for a variety of purposes. Please find them listed below:
| Purposes | Legal Basis |
|---|---|
|
To provide service through the
MARUTTO Platform
We use your profile and account information, location information, device information, and usage data to fulfil our obligations under the Terms of Use of the MARUTTO Platform and to carry out all necessary statutory processes in order to:
|
Legitimate Interest
Contractual obligation
(when legitimate interest cannot be relied on as a legal basis for data processing in your jurisdiction)
Consent
(when legitimate interest cannot be relied on as a legal basis for data processing in your jurisdiction and if you reside in a jurisdiction where contractual necessity is not a legal basis for our processing of Personal Data) |
|
Legal Claims and Disputes
We may use Personal Data as evidence and for ascertaining, exercising, and safeguarding our rights or the rights of those we represent (e.g., in disputes) before any jurisdiction of any country (for example, among others, our right to defend ourselves from acts of unfair competition or our right to solicit the fulfilment of an unpaid invoice). |
Legitimate Interest
Consent
(when legitimate interest cannot be relied on as a legal basis for data processing in your jurisdiction) |
|
Fraud or Crime Prevention
We can also use Personal Data to prevent, detect, and investigate crimes and cyber risks. |
Legitimate Interest
Legal Obligation
Consent
(when legitimate interest or compliance with legal obligation cannot be relied on as a legal basis for data processing in your jurisdiction) |
|
Corporate Business and
Housekeeping
We may Processes your Personal Data including your profile and account information, location information, device information usage data and other information for any internal business purpose, including but not limited to (i) improving the MARUTTO Platform, (ii) producing and sharing aggregated insights derived from the usage statistics or usage data, or (iii) comparing usage and adoption rates of Customer’s and other organizations; provided, however, that relevant Local Sales Entity will only use such usage statistics and usage data in an anonymized, de-identified or aggregated form that does not identify the Customer or any individual ("De-Identified Data"). We also transmit and/or jointly use the Personal Data collected within the Daikin Group and/or its business partners only when needed and with a view to elaborating periodic reports on the outcome and business-related aspects, business plans, and corporate strategies, as duly agreed by the Data Subject. |
Legitimate Interest
Consent
(when legitimate interest cannot be relied on as a legal basis for data processing in your jurisdiction) |
|
To comply with applicable laws
We may be required to Process your Personal Data to comply with laws, regulations, orders, notifications, or other rules issued by authorities. |
Legal Obligation
Consent
(when compliance with legal obligation cannot be relied on as a legal basis for data processing in your jurisdiction) |
|
Cookies
Your Personal Data may be Processed in order to enhance your experience of visiting and using the MARUTTO Platform, so we are able to adapt the MARUTTO Platform more according to your needs. We use different types of Cookies:
Please, read more about Cookies, what they are, what types we use, and why we are using these in our "Cookie policy". |
Legitimate Interests
(for essential cookies)
Consent
(for non-essential cookies, i.e., performance cookies and targeting cookies) |
There may be certain circumstances where Personal Data is required for the purposes of proceeding with your request to enter into a contract with us, or to perform our obligation under the contract with you in which case if you do not provide the required Personal Data, Local Sales Entities may not be able to proceed with your request, or may not be able to perform our obligation under the contract with you, either in whole or in part.
In addition, for the purposes of compliance with law, if you do not provide us with the required Personal Data, it may result in Local Sales Entities and/or you, as the case may be, being in violation or non-compliance with such law.
For the above purposes, we may need to obtain services, counselling, and/or assistance from third parties. These services may include, but are not limited to, the maintenance of the MARUTTO Platform and bug fixing, the purchase of the MARUTTO Platform, data hosting, counselling on compliance with laws and regulations, and the development of the MARUTTO Platform.
In this regard, to the extent necessary for these purposes, we may transmit or disclose the Personal Data we have collected to any natural person or legal entity, including subcontractors and business partners that are third parties, provided they are involved in delivering the aforementioned services to Local Sales Entities. Whenever we need to transmit or disclose any Personal Data we have collected to third parties, we will ensure that appropriate privacy measures are in place. These measures include, for example, entering into a data processing agreement with the third party in accordance with the provisions of the Applicable Data Protection Laws, requiring the third party to comply with the principles and provisions of the same regulations, and ensuring that they adhere to appropriate security standards to protect your Personal Data.
Within the scope of the above-described purposes, we may transmit and jointly use the Personal Data collected, belonging to Data Subjects, with Local Sales Entities’ companies and/or business partners established in any country, including but not limited to Thailand, Japan, and Singapore. These entities may provide services such as maintenance and bug fixing, facilitate the purchase of the MARUTTO Platform, host data, and support the development of the MARUTTO Platform. When transferring your Personal Data to countries outside your jurisdiction, we will take necessary measures to ensure that your Personal Data is appropriately protected in accordance with the minimum standards required under the Applicable Data Protection Laws.
We do not keep your Personal Data forever. We use your Personal Data and only with the aim of pursuing the purposes described above. Once the aim no longer exists, we commit to deleting the Personal Data, unless archiving them is required by law, at the international or national level.
Depending on the type of Personal Data, the baseline retention period is determined by the statutory retention period or the statutory limitation period under applicable law, commencing after the expiry of a contract or the termination of a business relationship, plus an additional one year. The period can be longer where needed for the exercise of our rights, or as otherwise required or permitted by applicable laws.
If no retention period is stipulated by law, the retention period can be shorter in accordance with, but not limited to, one or more of the following criteria: contract length and legal obligations; business and organizational needs; long-term business relationship; whether the purpose for which the personal data was collected is no longer being served by retention of the personal data.
As has been stated, we commit as much as possible to work with aggregated, anonymized, or pseudo-anonymized Personal Data, and in all cases, it will cease connections to individuals as quickly as possible.
If you have any questions about the protection of your Personal Data or the exercise of your rights, you can contact us at any time, using the contact details provided in Section 7 below.
When your Personal Data is subject to Processing and depending on the country in which you reside or have access or use the MARUTTO Platform, and subject to the conditions and limitations under the Applicable Data Protection Laws, you may have several rights as a Data Subject that can be exercised, as listed below.
Be as specific as possible any time you wish to exercise your rights. We can only properly answer queries couched in sufficient detail. We may need to verify your identity in as much detail as possible, in order to avoid someone else trying to exercise your rights.
If you have any questions regarding the Processing of your Personal Data or wish to exercise your rights as a Data Subject, please contact the relevant Local Sales Entity and/or its Data Protection Officer in your country of residence using the contact details provided in the applicable privacy policy in LOCAL SALES ENTITIES AND APPLICABLE PRIVACY LOCAL SALES ENTITIES AND APPLICABLE PRIVACYPOLICIES above.
Through its MARUTTO Platform, Local Sales Entities do not Process any Personal Data of natural persons below the legal age of majority in the respective countries where Local Sales Entity is established, neither does it make commercial offers to or tries to contact them, unless their legal representative has consented.
Local Sales Entities have implemented adequate security measures in order to maintain integrity and security and prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise Processed, in line with the Applicable Data Protection Laws.
Local Sales Entities regularly seek to improve their efforts in protecting Personal Data. This Privacy Policy can be changed or updated in light of upcoming legislation, both at the international and national levels. We will inform you of all substantive changes in this Privacy Policy and obtain your consent, where required by law, through the MARUTTO Platform.
You can always find the most recent version of our Privacy Policy available at any time by contacting your Local Sales Entities.
If you are located in Australia, the references to "Personal Data" in this Privacy Policy also encompass equivalent terms which are used in the Privacy Act 1988 (Cth) and which apply to Local Sales Entities located in Australia, such as the term "personal information".
The following Australia-specific provision applies to our Processing of your Personal Data in lieu of the relevant sub-section h. above of the Privacy Policy:
If you are a resident of Indonesia, the following Indonesia-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy:
The following definition is deemed inserted, or if there are corresponding definitions, supplement those corresponding definitions in the Privacy Policy.
|
Applicable Data Protection Laws
|
refers to the Indonesia Personal Data Protection Law, which is primarily governed under Law No. 27 of 2022 on Personal Data Protection, including any of its amendments and implementing regulations that may be issued from time to time. |
We acknowledge that under the Applicable Data Protection Laws and Regulations, there are two types of personal data:
General Data: full name, gender, nationality, religion, and marital status.
Specific Data: health-related information, biometric data, genetic data, criminal record, data concerning minors, and personal financial information.
By agreeing with this Privacy Policy, you expressly acknowledge and provide your consent for the processing of your personal data in line with the above-described purposes outlined in the table of this section. In addition to your consent for us to process the personal data according to the aforementioned purposes, we may also process your personal data based on the basis outlined in the table in this section.
Notwithstanding your consent to this Privacy Policy, in situations where we need to transfer your personal data to countries outside of your jurisdiction, we will take steps to ensure that the country of the recipient provides a level of data protection equivalent to or higher than that required under the PDP Law. If this standard cannot be guaranteed, we will implement adequate and legally binding safeguards to protect your personal data. In cases where neither of these measures can be ensured, we will obtain your consent before transferring your data.
Other than what is already listed above, please see specific additions in relation to your rights:
Through its MARUTTO Platform, Local Sales Entity in Indonesia does not process any Personal Data of natural persons aged under 18, neither does it make commercial offers to or tries to contact them.
If you are located in and are downloading, accessing, or using the MARUTTO Platform from Malaysia, the following Malaysia-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy:
In addition to your rights specified above, you can restrict our Processing of your Personal Data at any time, including where processed for the purposes of direct marketing.
Minor - If you are a minor (as defined under the laws of the jurisdiction in which you are domiciled), please do not provide us with any Personal Data unless you have reviewed this Privacy Policy with your parent or legal guardian and both you and your parent or legal guardian understand this Privacy Policy, and your parent or legal guardian has provided their consent to our processing of your Personal Data in accordance with this Privacy Policy. In the event you agree to this Privacy Policy on behalf of a minor, you hereby consent to the provision of Personal Data of the minor to be processed in accordance with this Privacy Policy, and you personally accept and agree to be bound by the terms in this Privacy Policy.
If you are a resident of New Zealand, the following New Zealand-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy.
Where a term used in this Privacy Policy corresponds to a defined term under the Privacy Act 2020 (New Zealand) ("NZ Privacy Act"), it will have the meaning given to that corresponding term in the NZ Privacy Act. For example:
The Philippines, Philippines’ Data Privacy Act of 2012 ("DPA"), its implementing rules ("IRR"), and issuances by the National Privacy Commission ("NPC") shall be applicable to users of the MARUTTO Platform who are Philippine residents or citizens. If there is any conflict between this Philippines Addendum and the Privacy Policy, this Philippines Addendum shall prevail to the extent of that conflict in connection with the processing of Personal Data.
The following definitions are deemed inserted, or if there are corresponding definitions, supplement those corresponding definitions in the Privacy Policy.
|
"Personal Data"
|
refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. |
|
"Special Categories of Personal
Data"
|
refers to Personal Data: About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical, or political affiliations; About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings; Issued by government agencies peculiar to an individual, which includes, but is not limited to, social security numbers, previous or current health records, licenses or their denials, suspension or revocation, and tax returns; and Specifically established by an executive order or an act of Congress to be kept classified. |
The following Philippines-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy:
To the extent that we process Special Categories of Personal Data, we will only do so:
In addition to the rights mentioned above, you have the following rights under the DPA and its IRR:
You can be indemnified for damages
You may have the right to be indemnified for any damage sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of Personal Data, taking into account any violation of your rights and freedoms as a Data Subject. You may do so by filing a complaint with the Philippines’ NPC.
You can lodge a complaint
You also have the right to lodge a complaint before the National Privacy Commission for any violation of your data privacy rights.
If you are a resident of Singapore, the following Singapore-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of this Privacy Policy:
"Data Controller" shall refer to and be used synonymously and interchangeably with "organization" as defined in Singapore’s Personal Data Protection Act 2012 (2020 Revised Edition) as may be amended from time to time ("Singapore PDPA"). "Data Processor" shall refer to and be used synonymously and interchangeably with "data intermediary" as defined in the Singapore PDPA.
"Personal Data" shall be as defined in the Singapore PDPA.
The following paragraph shall be deleted:
"We can further Process your Personal Data only:
And the following paragraph shall be substituted therefore:
"We can Process your Personal Data only:
For avoidance of doubt, we may process your personal data insofar as lawfully required or authorized under the Singapore PDPA or other applicable laws, and are not limited to processing only on the legal bases set out in the second column of the table in Section 2 above.
The following shall be inserted at the end of Section 4:
"We have ensured an appropriate level of protection by putting into place contractual safeguards for transfers of your Personal Data from Singapore to another jurisdiction outside of Singapore."
Here follows the contact details of the Local Sales Entities’ Data Protection Officer:
The Section shall be replaced with the following:
Local Sales Entities have implemented reasonable security measures in order to maintain integrity and security and prevent accidental or unlawful collection, use, copying, disposal, destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored, or otherwise Processed, and the loss of any storage medium or device on which personal data is stored.
If you are a resident of Taiwan, the following Taiwan-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the following:
In addition to the legal basis disclosed in this section, our legal basis for our Processing of your Personal Data includes the contractual or quasi-contractual relationship between us and you, so as for you to use the MARUTTO Platform and any functions therein. You may, at your discretion, decide whether to allow us Processing your Personal Data. If you refuse to provide us with your Personal Data, you may not be able to use the MARUTTO Platform or the functions therein, or we may not continue to perform the contract you have entered with us.
If you are a resident of Vietnam, the following Vietnam-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections as described below:
This Privacy Policy is made in Vietnamese and English. If there is a conflict between the two versions, the version that is more favorable to consumers shall prevail.
Special Categories of Personal Data or Sensitive Personal Data refer to personal data in association with individual privacy, which, when being infringed, will directly affect an individual's legal rights and interests. Local Sales Entities may process the following Special Categories of Personal Data:
Local Sales Entities can collect Personal Data, including Special Categories of Personal Data, without the consent of the involved Data Subject if: 1) in the event of emergency in which the data processing is necessary to protect the life and health of the Data Subjects or others; or 2) for the performance of contractual obligations of Data Subject with relevant entities; or 3) in the event of an emergency threatening national defense, national security, social order and safety, major disaster, or dangerous epidemic; 4) in support of the specialized activities of state agencies; or 5) the disclosure of personal data is in accordance with the law; or 6) other cases as prescribed by law.
In addition to the terms specified in Section 2 above,the following terms shall apply:
"You acknowledge and agree that we could also use Personal Data you provided to third parties, for example, to service providers, or Personal Data that falls within the public domain, such as commonly acknowledged Personal Data, Personal Data visible on your own website or blog, or posted on your publicly accessible social media profile.";and
You represents and warrants to Local Sales Entities that you inform third parties whose personal data that you provided of the details under this Privacy Policy and obtain their prior consent in accordance with the format and procedure required by applicable law, if necessary, or apply other legal bases to ensure that Local Sales Entities can collect and/or process personal data of the aforementioned third party. You shall indemnify and hold Local Sales Entities harmless from your failure to comply with the foregoing obligations.
"As no method of transmission over the Internet, or method of electronic storage, is totally secure, we cannot guarantee the absolute security of your personal information."
In addition to the rights detailed in Section 6 above, Data Subjects also have the following rights:
In addition, Data Subjects have the following obligations:
Through the MARUTTO Platform, Local Sales Entities do not process any Personal Data of natural persons aged between 7 to 16 years old, neither does it make commercial offers to or tries to contact them.