DAIKIN MOBILE CONTROLLER

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FAQ
When I change a setting on the smartphone application, it is not immediately reflected to other smartphones running the Daikin Mobile Controller application.

During out-of-home operation, the communication with the unit is taking place via a server on the internet. It can take a couple of minutes until the action is received by the adapter.

The same is also valid in the opposite way: when the state of the unit has changed (by e.g. using the infrared remote controller), it can take a couple of minutes before the action is reflected to the Daikin Online Controller smartphone application.

When you are in reach of your home network, it is recommended to log out of your out-of-home account to achieve a more immediate reaction of your unit.

When I change a setting on the smartphone application, the unit does not respond immediately.

During out-of-home operation, the communication with the unit is taking place via a server on the internet. It can take a couple of minutes until the action is received by the adapter.

The same is also valid in the opposite way: when the state of the unit has changed (by e.g. using the infrared remote controller), it can take a couple of minutes before the action is reflected to the Daikin Mobile Controller smartphone application.

When you are in reach of your home network, it is recommended to log out of your out-of-home account to achieve a more immediate reaction of your unit.

The programmed timer action is not executed at the programmed time.

The timer actions are executed according to the WLAN adapter clock. You can check the current WLAN adapter date and time in the Daikin Mobile Controller application by tapping the applicable unit and then tapping “More” and “Time”.

Make sure that the Time Zone has been set correctly.

I cannot add actions to the timer, the “+” button is not available. Why?

You can save up to 42 actions (maximum 6 per day) to the timer. When 6 actions for a specific day are programmed already, you will not be able to add more actions. Delete at least 1 action to be able to add a new action.

How can I add more than 1 indoor unit to the same out-of-home account?

To do so, you can follow below steps:

  • Make sure that the WLAN adapters of all indoor units are in “AP” mode by pushing the “Mode” button until the “AP” LED is lit continuously.
  • To generate an out-of-home account:
    1. Connect your smartphone to the wireless network generated by one of the adapters – adapter “A” - (make sure you remember which one it is: e.g. by changing the unit name via “More” “Name” in the smartphone application).
    2. In the Daikin Mobile Controller smartphone application, select the detected unit and navigate to the out-of-home settings “More” “Out-of-home”
    3. Enable “Out-of-home” operation, choose a password and then note down the received “Login ID” and “Password”.
  • Wait until the adapter changed to “RUN”.
  • Connect adapter A to the wireless network in your home (e.g. by using the WPS function) and make sure the adapter is connected (the “RUN” LED should be continuously lit).


To add a second adapter to the same “Login ID”, follow below steps:

  • Switch adapter B to “RUN” mode and connect the adapter B to the same wireless network as adapter A in the instructions above.
  • Open the Daikin Mobile Controller smartphone application. Make sure the smartphone is connected to the home network.
  • Make sure you are logged out of the out-of-home function.
  • In the unit overview screen, both units with adapter A and adapter B should be shown. If not shown, you can manually refresh the unit overview page.
  • Enable the out-of-home function on adapter B:
    1. In the Daikin Mobile Controller smartphone application, select the unit with adapter B and navigate to the out-of-home settings “More” - “Out-of-home”
    2. Enable “Out-of-home” operation.
    3. You now receive following message: “Other connected units have been found on the network. Do you want to copy the login ID and password to this unit?”
    4. Select “OK” if you want to add adapter B to the same “Login ID” of adapter A.
  • Adapter B has now been added to the same “Login ID” as adapter A. If you now log in to the out-of-home account with above “Login ID” and “Password”, you will find both adapter A and B on the unit overview screen.


To add more adapters to the same account, repeat steps 5 to 10 for all remaining adapters.

Remark:It can take a couple of minutes before a newly added unit becomes visible on an existing Login ID.

When trying to make a direct connection to the adapter ([AP] mode), the adapter is not visible in the available Wi-Fi networks list of the smartphone/tablet.

When in [AP] mode, go back to [RUN] mode and return to [AP] mode by pressing the [MODE] button, this to switch to another Wi-Fi channel. Repeat if necessary.

How can I re-initialize the WLAN adapter to the factory default settings?

You can reinitialise the adapter with following instructions:

On the WLAN adapter:

  • Press both “Setup” and “Mode” buttons simultaneously till all LEDs are blinking.
  • Release both buttons.
  • Press the “Setup” button shortly: all LEDs will start to blink quickly.
  • Wait till the “Power” LED is continuously lit. The adapter has reinitialised successfully.


After the above procedure, you can access the settings again with your smartphone and set a new child lock code.

I do not succeed in connecting the adapter to the wireless network by using the “WLAN settings” menu.

Make sure your wireless network name does not include special characters such as “%” “&” “?“ “+” “=” or non-ASCII characters. They are not supported by the WLAN adapter.

Make sure to use a compatible security setting. The WLAN adapter supports only WPA or WPA2 personal encryption. WEP encryption is not supported.

In case all settings are correct and the adapter is not connecting to the network (RUN LED keeps blinking), try to switch to “AP” mode and back to “RUN” mode by holding the “MODE” button on the WLAN adapter.

My native language is not supported by the Daikin Mobile Controller application. The default language is English. Can I set the application to another language without having to change the language of my smartphone?

For android, the answer is “No” . When your native language is not supported by the Daikin Mobile Controller application, the application will be displayed in English.

On iOS, there is a workaround by following below steps:

  • Change the language of your smartphone to the alternative language you want to use (make sure to select a language supported by the application).
  • Change your smartphone back to your native language.
  • Start the application, the application should not use the last selected language before your native language.
When I’m connected out-of-home, I cannot change the units settings. An error appears: “The unit cannot be operated at the moment because it is being operated by another user. Please wait a moment and try again.”

Another user is controlling the indoor unit via e.g. the infrared remote controller or via another smartphone. Wait a few minutes and try again.

I cannot complete the Wireless connection setting in AP mode, the application show error "The adapter does not respond.

>>Please make sure that your smartphone is installed the latest application

>>Please make sure that your smartphone is connected to the Wi-Fi  SSID [DaikinAP*****].

>>In case your smartphone automatic switch to another SSID, please setting your smartphone to disable the automatic Wi-Fi  switching.

I have multiple adapters in the same wireless network. I do not know anymore which WLAN adapter is matching with which unit on my Daikin Mobile Controller smartphone application.

To be able to trace back the WLAN adapter that is connected to a certain entry on the unit overview on the smartphone application, you can use the connection test function.

To use the connection test function, make sure that your smartphone is connected to the same network as your WLAN adapter(s) and make sure you are not logged in to your out-of-home account.

Tap on the unit you want to trace back in the unit overview screen, then go to “More” and “Connection test”. The LEDs on the matching WLAN adapter will start blinking for about 3 minutes.

I cannot access “WLAN connection”, “Out-of-home”, “Child lock” or “Time” settings for my WLAN adapter.

Make sure that the smartphone is connected directly to the WLAN adapter, or is connected to the same wireless network as your WLAN adapter and make sure you are not logged in to your out-of-home account.

These settings are not available when you are connected to your out-of-home account.

How does the WLAN adapter synchronize the time and date?

When the WLAN adapter is connected to a wireless network with internet connectivity, the WLAN adapter will synchronize its date and time with a time server (GMT). The WLAN adapter offsets this time with its time zone setting and (if applicable) the daylight saving time.

When the WLAN adapter is not connected to a wireless network with internet connectivity, the WLAN adapter synchronizes its time and date with the connected smartphone.

I cannot set the advanced network settings. The “set” button is not available.

Make sure to fill in all required fields in a correct way: “x.x.x.x” with x value 0-255.

I cannot enter an out-of-home password during the out-of-home configuration.

Only passwords with characters a-z, A-Z and 0-9 can be used. The password length must be between 8 and 16 characters.

On some screens, the text size seems too big, causing text to disappear from the screen.

Make sure that the font size on your smartphone settings is set to “Normal”. “Settings” → “Accessibility” → “Font size”

How to make the connection between Wireless LAN connecting adapter and router without WPS.

Open Daikin Mobile Controller app then tap on (at the top-left of the App) select , then follow the manual in app to make the connection to router.

About the screen

Wireless LAN connecting adapter [DaikinAP*****] is not visible on the Wi-Fi available networks in Smartphone or PC.
  • Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz.
  • Make sure that the RUN lamp of Wireless LAN connecting adapter is on or blinking.
"No units found" is shown on the application screen

In case you are connect the WLAN adapter directy (AP mode)

  - If you are using an Android smartphone

         * Before connecting the DaikinAP*****. Please set the mobile data to be OFF.

         * After finish connecting with Smartphone. If there is the pop up like below picture, select "Dismiss".

About the screen

  - If you are using iOS 15 or later

  * Please turn off Mobile Data on Settings.

  1. Open the Settings.
  2. Tap Mobile / Cellular.
  3. Toggle Mobile Data / Cellular Data to Off.

In case you are connect the WLAN adapter through router (In-home mode)

   1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)
   2.Make sure that your smartphone is connected to the same router
   3.If the problem still persist, please contact your Daikin local service.

In case you are using as Out-of-home operation

   1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)
   2.Make sure that your router can access the internet
   3.Make sure that your smartphone is reach the internet
   4.If the problem still persist, please contact your Daikin local service.
Exclamation mark in yellow triangle show on the AC

There is an error occur with the air conditioner unit.Please confirm the air conditioner manual.



I cannot connect the WLAN adapter with my network.

Please check that your wireless router is close enough to your WLAN adapter. The range of the WLAN adapter can be reduced significantly by obstructions containing metal (e.g. reinforced walls).

Also check that the router is not set to use Wi-Fi channels 12 or 13 on your router’s setup page (ref. your router’s manual). The WLAN adapter does not support the use of Wi-Fi channels 12 and 13. If the router is set to Wi-Fi channel 12 or 13, change the router settings so another Wi-Fi channel is used within the range 1-11.

Also check that your router supports UDP broadcast function and it’s enabled.

When I change a setting on the smartphone application, it is not immediately reflected to other smartphones running the Daikin Mobile Controller application.
During out-of-home operation, the communication with the unit is taking place via a server on the internet. It can take a couple of minutes until the action is received by the adapter.

The same is also valid in the opposite way: when the state of the unit has changed (by e.g. using the infrared remote controller), it can take a couple of minutes before the action is reflected to the Daikin Online Controller smartphone application.

When you are in reach of your home network, it is recommended to log out of your out-of-home account to achieve a more immediate reaction of your unit.
When I change a setting on the smartphone application, the unit does not respond immediately.
During out-of-home operation, the communication with the unit is taking place via a server on the internet. It can take a couple of minutes until the action is received by the adapter.

The same is also valid in the opposite way: when the state of the unit has changed (by e.g. using the infrared remote controller), it can take a couple of minutes before the action is reflected to the Daikin Mobile Controller smartphone application.

When you are in reach of your home network, it is recommended to log out of your out-of-home account to achieve a more immediate reaction of your unit.
The programmed timer action is not executed at the programmed time.
The timer actions are executed according to the WLAN adapter clock. You can check the current WLAN adapter date and time in the Daikin Mobile Controller application by tapping the applicable unit and then tapping “More” and “Time”.

Make sure that the Time Zone has been set correctly.
I cannot add actions to the timer, the “+” button is not available. Why?
You can save up to 42 actions (maximum 6 per day) to the timer. When 6 actions for a specific day are programmed already, you will not be able to add more actions. Delete at least 1 action to be able to add a new action.
How can I add more than 1 indoor unit to the same out-of-home account?

To do so, you can follow below steps:

  • Make sure that the WLAN adapters of all indoor units are in “AP” mode by pushing the “Mode” button until the “AP” LED is lit continuously.
  • To generate an out-of-home account:
    1. Connect your smartphone to the wireless network generated by one of the adapters – adapter “A” - (make sure you remember which one it is: e.g. by changing the unit name via “More” “Name” in the smartphone application).
    2. In the Daikin Mobile Controller smartphone application, select the detected unit and navigate to the out-of-home settings “More” “Out-of-home”
    3. Enable “Out-of-home” operation, choose a password and then note down the received “Login ID” and “Password”.
  • Wait until the adapter changed to “RUN”.
  • Connect adapter A to the wireless network in your home (e.g. by using the WPS function) and make sure the adapter is connected (the “RUN” LED should be continuously lit).


To add a second adapter to the same “Login ID”, follow below steps:

  • Switch adapter B to “RUN” mode and connect the adapter B to the same wireless network as adapter A in the instructions above.
  • Open the Daikin Mobile Controller smartphone application. Make sure the smartphone is connected to the home network.
  • Make sure you are logged out of the out-of-home function.
  • In the unit overview screen, both units with adapter A and adapter B should be shown. If not shown, you can manually refresh the unit overview page.
  • Enable the out-of-home function on adapter B:
    1. In the Daikin Mobile Controller smartphone application, select the unit with adapter B and navigate to the out-of-home settings “More” - “Out-of-home”
    2. Enable “Out-of-home” operation.
    3. You now receive following message: “Other connected units have been found on the network. Do you want to copy the login ID and password to this unit?”
    4. Select “OK” if you want to add adapter B to the same “Login ID” of adapter A.
  • Adapter B has now been added to the same “Login ID” as adapter A. If you now log in to the out-of-home account with above “Login ID” and “Password”, you will find both adapter A and B on the unit overview screen.


To add more adapters to the same account, repeat steps 5 to 10 for all remaining adapters.

Remark:It can take a couple of minutes before a newly added unit becomes visible on an existing Login ID.

When trying to make a direct connection to the adapter ([AP] mode), the adapter is not visible in the available Wi-Fi networks list of the smartphone/tablet.

Please check the WLAN adapter LED status in the table below.The direct connection ([AP] mode) is available when LED is blink or light..

About the screen

How can I re-initialize the WLAN adapter to the factory default settings?

Reset connection setting to factory defaults.

Please note

 When the device is reset, (out-of-home user account and wireless LAN connection setting) will  be changed back to the factory defaults. 

 

To reset





I do not succeed in connecting the adapter to the wireless network by using the “WLAN settings” menu.
Make sure your wireless network name does not include special characters such as “%” “&” “?“ “+” “=” or non-ASCII characters. They are not supported by the WLAN adapter.

Make sure to use a compatible security setting. The WLAN adapter supports only WPA or WPA2 personal encryption. WEP encryption is not supported.

In case all settings are correct and the adapter is not connecting to the network (RUN LED keeps blinking), try to switch to “AP” mode and back to “RUN” mode by holding the “MODE” button on the WLAN adapter.
My native language is not supported by the Daikin Mobile Controller application. The default language is English. Can I set the application to another language without having to change the language of my smartphone?
For android, the answer is “No” . When your native language is not supported by the Daikin Mobile Controller application, the application will be displayed in English.

On iOS, there is a workaround by following below steps:
Change the language of your smartphone to the alternative language you want to use (make sure to select a language supported by the application). Change your smartphone back to your native language.
Start the application, the application should not use the last selected language before your native language.
When I’m connected out-of-home, I cannot change the units settings. An error appears: “The unit cannot be operated at the moment because it is being operated by another user. Please wait a moment and try again.”
Another user is controlling the indoor unit via e.g. the infrared remote controller or via another smartphone. Wait a few minutes and try again.
I cannot access “WLAN connection”, “Out-of-home”, “Child lock” or “Time” settings for my WLAN adapter.
Make sure that the smartphone is connected directly to the WLAN adapter, or is connected to the same wireless network as your WLAN adapter and make sure you are not logged in to your out-of-home account.

These settings are not available when you are connected to your out-of-home account.
How does the WLAN adapter synchronize the time and date?
When the WLAN adapter is connected to a wireless network with internet connectivity, the WLAN adapter will synchronize its date and time with a time server (GMT). The WLAN adapter offsets this time with its time zone setting and (if applicable) the daylight saving time.

When the WLAN adapter is not connected to a wireless network with internet connectivity, the WLAN adapter synchronizes its time and date with the connected smartphone.
I cannot set the advanced network settings. The “set” button is not available.
Make sure to fill in all required fields in a correct way: “x.x.x.x” with x value 0-255.
I cannot enter an out-of-home password during the out-of-home configuration.
Only passwords with characters a-z, A-Z and 0-9 can be used. The password length must be between 8 and 16 characters.
How to make the connection between Wireless LAN connecting adapter and router without WPS.

WIRELESS LAN CONNECTION (ROUTER DOESN'T HAVE A WPS BUTTON)  

If your home Wi-Fi router does not have a WPS button, you can connect your smart phone directly to the Wireless LAN connecting adapter in order to set up a connection to your home network by following these steps.   

-This step requires SSID number and KEY located on the indoor unit or on the cover of the manual.

About the screen

About the screen

NOTE:

Note on access point connection (AP connection)

- If you fail to connect (the Wireless LAN connecting adapter lamp (orange) continues to blink), repeat the steps 1-2.

About the screen

Wireless LAN connecting adapter [DaikinAP*****] is not visible on the Wi-Fi available networks in Smartphone or PC.
Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz.
Make sure that the RUN lamp of Wireless LAN connecting adapter is on or blinking.
"No units found" is shown on the application screen

In case you are connect the WLAN adapter directy (AP mode)

  - If you are using an Android smartphone

         * Before connecting the DaikinAP*****. Please set the mobile data to be OFF.

         * After finish connecting with Smartphone. If there is the pop up like below picture, select "Dismiss".

About the screen

  - If you are using iOS 15 or later

  * Please turn off Mobile Data on Settings.

  1. Open the Settings.
  2. Tap Mobile / Cellular.
  3. Toggle Mobile Data / Cellular Data to Off.

In case you are connect the WLAN adapter through router (In-home mode)

   1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)
   2.Make sure that your smartphone is connected to the same router
   3.If the problem still persist, please contact your Daikin local service.

In case you are using as Out-of-home operation

   1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)
   2.Make sure that your router can access the internet
   3.Make sure that your smartphone is reach the internet
   4.If the problem still persist, please contact your Daikin local service.
Exclamation mark in yellow triangle show on the AC

There is an error occur with the WLAN adapter or the air conditioner unit.Please confirm the air conditioner manual.

About the screen

I cannot connect the WLAN adapter with my network.
Please check that your wireless router is close enough to your WLAN adapter. The range of the WLAN adapter can be reduced significantly by obstructions containing metal (e.g. reinforced walls).

Also check that the router is not set to use Wi-Fi channels 12 or 13 on your router’s setup page (ref. your router’s manual). The WLAN adapter does not support the use of Wi-Fi channels 12 and 13. If the router is set to Wi-Fi channel 12 or 13, change the router settings so another Wi-Fi channel is used within the range 1-11.

Also check that your router supports UDP broadcast function and it’s enabled.
I cannot find the AC unit in my local network.
In case the LED at the AC unit is BLINKING:
You must configure the WLAN adapter to connect with your router following the Operation manual
In case the LEDs at the AC unit is LIGHT:
method 1: Make sure that your smartphone is installed the latest application.
method 2: Make sure that the router is working normally or restart your router and waiting for the WLAN adapter re-connect with router.
method 3: Try to reboot your adapter by turn off you WLAN adapter. After 1 minute pass, turn on you WLAN adapter.
I cannot complete the Wireless connection setting in AP mode, the application show error "The adapter does not respond."
Please make sure that your smartphone is connected to the Wi-Fi SSID [DaikinAP*****].
In case your smartphone automatic switch to another SSID, please setting your smartphone to disable the automatic Wi-Fi switching.
The WLAN LED cannot be controlled by Application
The WLAN LED cannot be controlled from application. Please turn LED ON or OFF by IR remote control.